FAQ

OUR ANSWERS

Popular Questions

Please ensure all your questions are answered before making a purchase. Feel free to contact us with the contact form on this page.

All orders are dispatched every Tuesday via Express Post.

Orders with payment received before Sunday Midnight 11:59 PM will be processed on Monday and dispatched on Tuesday.

In our experience, 90% of orders will be delivered the next day but some take up to 5 days.

Yes, once-a-week shipping is a long wait for your order. But for the optimal conditions to ship your new plant buddy, we need some prep time to ensure your plant pal isn’t going to have any issues during transport.

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Ezy Care Succulents Privacy Policy

Please follow the link to our Refunds and Returns Policy

Refund and Returns Policy

All plants are removed from their pots and the soil cleaned away as this is the safest and easiest way of shipping your little plant buddy. Succulents are extremely hardy, and this will not harm your plants but will just appear “dry and thirsty”.

All orders are cleaned, prepped, and packaged to ensure the safest ride for your new little guy.

  • Your new plant Friend you ordered.
  • A UV-stabilized pot label so you know the fun details.
  • Easy potting instructions to ensure optimal plant life starting in their new home.
  • NOT INCLUDED – Plastic pot and soil.

Yes, please contact us if you wish to do so. There is a contact form on this page.

By default, we send bare rooted as this is the most cost-effective way to post the plants and is what most customers want. As there are some heavy restrictions around Soil transport between States this is the fastest and cheapest option generally.

No, but if you would like a photo of the exact plant you will be receiving please contact us with a list of plants and sizes you would like and we will happily take the photos for you and keep the plants aside for you.

If we haven’t heard from you in a week we will place the plants back in circulation.

Yes, If you are not 100% satisfied with your order please contact us as soon as you receive your order, and also please have a read of our Returns and refund policy.

We use Insecticides, Fungicides, and Herbicides which are poisonous. Some succulents are naturally poisonous, So we advise you to NOT attempt any use of plants we provide in medicines.

Even though many of our succulents are known for their agricultural and medicinal uses, all the plants at the Ezy Care Succulents Nursery are propagated for ornamental purposes only.

We will not take any responsibility if you decide to eat or use these plants as medicine in any way.

No, but we are currently undergoing auditing and infrastructure upgrades to be able to do this. Australia has some of the most strict quarantine laws in the world to protect our fragile native wildlife.

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