Ezy Care Succulents’ commitment to privacy
Ezy Care Succulents (ABN 22 880 756 772) is committed to managing personal information by the Australian Privacy Principles under the Privacy Act 1988 (Cth) and by other applicable privacy laws.
This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.
In this Privacy Policy, “we” and “us” refer to Ezy Care Succulents, and “you” refers to any individual about whom we collect personal information.
About Ezy Care Succulents
Ezy Care Succulents operates www.ezycaresucculents.com.au, an online nursery store and seller of live plants. In providing this service, Ezy Care Succulents is often required to obtain personal information about visitors to the website and potential clients. Ezy Care Succulents takes care to ensure all of its personnel and stakeholders comply with the laws, regulations, and guidelines about the collection, use, and disclosure of personal information collected by them in the course of conducting their activities for and on behalf of Ezy Care Succulents.
What information does Ezy Care Succulents collect about you?
Customers and clients
When you enquire about our services or when you become a client or customer of Ezy Care Succulents, a record is made that includes your personal information.
The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:
- your name, e-mail, postal address, and other contact details;
- information about your employer or an organization who you represent;
- your professional details; and
- any additional personal information you provide to us, or authorize us to collect, as part of your interaction with Easy Succulents.
Other individuals and businesses
Ezy Care Succulents may collect personal information about other individuals and businesses who are not customers or clients of Ezy Care Succulents. This includes individual service providers and contractors to Ezy Care Succulents, and other individuals who interact with Ezy Care Succulents on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with Ezy Care Succulents. Generally, it would include your name, contact details, and information regarding our interactions and transactions with you.
You can always decline to give Ezy Care Succulents any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about the personal information we have requested, please let us know.
Visitors to our websites
How we handle the personal information of visitors to our websites is discussed below.
How and why does Ezy Care Succulents collect and use your personal information?
Ezy Care Succulents collects personal information reasonably necessary to carry out our business, assess and manage our client’s needs, and provide services including information via email newsletters. We may also collect information to fulfill administrative functions associated with these services, for example, billing, entering into contracts with you or third parties, and managing customer or client relationships.
The purposes for which Ezy Care Succulents usually collects and uses personal information depends on the nature of your interaction with us but may include:
Ezy Care Succulents generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example:
Easy Succulents also collects and uses personal information for market research purposes and to innovate our delivery of products and services.
How does Easy Succulents interact with you via the internet?
You may visit our website(s) (www.ezycaresucculents.com.au) without identifying yourself. If you identify yourself (for example, by providing your contact details in an inquiry), any personal information you provide to Easy Succulents will be managed by this Privacy Policy.
Ezy Care Succulents websites use cookies. A “cookie” is a small file stored on your computer’s browser, which assists in managing customized settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, and pages you have accessed on our websites and third-party websites. You are not identifiable from such information.
You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.
Ezy Care Succulent’s website may contain links to third-party websites. Ezy Care Succulents is not responsible for the content or privacy practices of websites that are linked to our website.
Can you deal with Ezy Care Succulents anonymously?
Generally, it is not practicable for Ezy Care Succulents to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilize our services or participate in our sale events, offers, programs, or activities we manage or deliver.
How do Ezy Care Succulents hold information?
Ezy Care Succulents stores information in paper-based files or other electronic record-keeping methods in secure databases (including trusted third-party storage providers based in Australia and overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure.
Ezy Care Succulents maintains physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.
Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the Internet. Users of our websites are encouraged to exercise care in sending personal information via the Internet.
We take steps to destroy or de-identify information that we no longer require.
Does Ezy Care Succulents use or disclose your personal information for direct marketing?
Ezy Care Succulents may use or disclose your personal information to inform you about our services, upcoming promotions, events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt out at any time by contacting us using the contact details below.
If you opt out of receiving marketing material from us, Easy Succulents may still contact you about its ongoing relationship with you.
How does Ezy Care Succulents use and disclose personal information?
For customers and clients
The purposes for which we may use and disclose your personal information will depend on the services we are providing to you. For example, if you have engaged us to deliver a service, we may disclose information about you to service providers where this is relevant to the delivery of our services.
Disclosure to contractors and other third parties
- Ezy Care Succulents may disclose information to third parties we engage to provide our services, including contractors and service providers used for data processing, data analysis, customer satisfaction surveys, information technology services, and support, website maintenance/development, printing, archiving, mail-outs, and market research.
- Personal information may also be shared between related and affiliated companies of Ezy Care Succulents, located in Australia and overseas.
- Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
Other uses and disclosures
- We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.
How can you access or seek correction of your personal information?
You are entitled to access your personal information held by Ezy Care Succulents on request. To request access to your personal information please use the contact form at Contact Us.
You will not be charged for requesting to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.
We will take reasonable steps to ensure that the personal information we collect, use, or disclose is accurate, complete, and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in the information we hold about you and letting us know if your details change.
However, if you consider any personal information we hold about you to be inaccurate, out-of-date, incomplete, irrelevant, or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.
We may decline your request to access or correct your personal information in certain circumstances by the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision, and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
What should you do if you have a complaint about the handling of your personal information?
You may contact Ezy Care Succulents at any time if you have any questions or concerns about this Privacy Policy or about how your personal information has been handled.
You may make a complaint about privacy to Ezy Care Succulents using the contact form at Contact Us. Easy Succulents will first consider your complaint to determine whether there are simple or immediate steps that can be taken to resolve the complaint.
In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
If you are not satisfied with our response to your complaint, or you consider that Easy Succulents may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner www.oaic.gov.au.
How changes are made to this Privacy Policy?
Ezy Care Succulents may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.
How can you contact Ezy Care Succulents regarding this Privacy Policy?
The contact details for Ezy Care Succulents are located under the Contact Us page of our website.
Last updated: 7th May 2025